If you initiate a session to a remote macOS machine, and only the desktop wallpaper and menu bar are captured, then this indicates that permissions for Screen Recording have not been granted. On macOS Catalina SimpleHelp also requires Screen Recording permissions to be able to capture the screen.

In macOS Mojave SimpleHelp requires Accessibility permissions to control the mouse and to issue keyboard events. This guide details how these permissions can be granted, and what facilities SimpleHelp includes in order to better understand what permissions have been granted or denied. These permissions are required for both Remote Support and Remote Access sessions. The application will then present you with credentials to provide to your technician.Since macOS Mojave (10.14) special permissions are required in order for a Technician to view or control a remote macOS machine. You can now click the “Close” button on the TeamViewer “Review System Access” dialog. A warning dialog will appear, dismiss it by clicking “Later”. In the file chooser click the “Application” shortcut and then locate “TeamViewer QuickSupport” and select it from the list. On the right pane click the “+” icon at the bottom of the list. In the left pane of the preferences window scroll down to “Full Disk Access” and select it. Once unlock, scroll through the left panel to find the “TeamViewer QuickSupport” item and check the box. You will need to enter your username and password for the computer. In the same preferences window click “Accessibility” and then unlock the preferences pane by clicking the Lock icon at the bottom of the window. The preference window will warn you that you will need to quit TeamViewer, click “Later”. Sequentially click on each button and allow it access.Ĭlicking on “Open Screen Recording Preferences…” will open the “Security & Privacy” preferences pane. Then double-click to start it.Ĭlick the Open button on the security promptĪllow TeamViewer permissions to access your computer in the next window. Start by downloading the software from the TeamViewer website:ĭrag the icon in the window to your “Applications” folder to copy it to your computer.

Teamviewer mac permissions